Shipping policy
1. Shipment Processing Times
All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
- You will receive another notification when your order has officially shipped, complete with a tracking number.
- Please note: During high-volume periods (such as major holiday sales or fitness resolution seasons in January), processing times may extend by an additional 1 to 2 business days.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Because our product range varies dramatically in weight, shipping is tiered to reflect package sizes:
| Shipping Tier | Applicable Products | Estimated Delivery Time | Cost |
| Standard Light | Elbow Supports, minor accessories | 3–7 Business Days | [e.g., $4.99 / Free over $50] |
| Standard Heavy | Abs Rollers, Hoop Smart Equipment | 3–7 Business Days | [e.g., $8.99] |
| Expedited (All) | Any product category | 1–3 Business Days | [e.g., $14.99] |
Free Shipping Promotions: We offer Free Standard Shipping on all orders over [Insert Free Shipping Threshold, e.g., $75] within the continental United States.
3. Order Tracking
As soon as your package leaves our fulfillment center, you will receive an automated tracking email. Please allow 24 to 48 hours for the tracking information to update on the carrier’s portal (UPS, FedEx, DHL, or USPS).
If you have not received your tracking link within 4 business days of placing your order, please contact our support team at [Insert Support Email] with your order number.
4. Delivery Issues & Verification
Wrong Address Policy
Please double-check your shipping information at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake, contact us within 12 hours of placing your order, and we will update it if it hasn't left our warehouse.
Missing or Stolen Packages
If your tracking link shows "Delivered" but you cannot locate your package:
- Check with neighbors, building management, or safe drop spots around your property.
- Wait 24 hours, as some carriers mark packages as delivered prematurely.
- If it remains missing, contact the carrier directly to open a claim, then notify us. We are not liable for packages stolen after verified delivery.
Signature Requirements
To secure your purchase, high-value Smart Exercise Equipment shipments may require a signature upon delivery. If you are not home to sign, the courier will leave a re-delivery slip or redirect it to a local pickup depot.
5. Damages During Transit
If your fitness equipment arrives damaged (e.g., a cracked Abs Roller wheel or broken electronic components on your Smart Hoop), please document the damage immediately.
Save all packaging materials and damaged goods, take clear photos, and contact our customer care team within 7 days of delivery at [Insert Support Email] so we can ship a replacement.
6. International Shipping
We currently offer shipping to United States
- Customs, Duties, and Taxes: Your order may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. gotfitnest is not responsible for these charges if applied; they are the sole responsibility of the customer.
7. Contact Us
If you have any questions regarding your shipment, tracking details, or custom delivery requests, feel free to reach out:
gotfitnest
Email: [Insert Support Email Address]